PRIVATE POLICY

Leong Hwa Monastery (the "Monastery") is committed to protecting the privacy and personal data of our devotees, donors, sponsors, and visitors. This Privacy Policy explains how we collect, use, disclose, and manage your personal data in accordance with the Singapore Personal Data Protection Act 2012 (PDPA).

By interacting with us, submitting information to us, or signing up for our services, you agree and consent to the Monastery collecting, using, and disclosing your Personal Data in the manner set forth in this Policy.

1. Personal Data We Collect

We collect personal data that you voluntarily provide to us when registering for events, making donations, or purchasing religious items. This may include:

• Identity Information: Full name, Chinese name, and date of birth.
• Contact Information: Phone number, email address, and residential address.
• Transaction Information: Bank account or credit card details (for donation/payment processing), and history of your donations, sponsorships, or purchases.
• Religious & Ancestral Records: Names of deceased ancestors and family members intended for blessings, ancestral tablets, or columbarium niches.
• Media: Photographs and video recordings taken during our public dharma assemblies, prayer services, and monastery events.

2. Purposes for Collection, Use, and Disclosure

We use and disclose your personal data strictly for religious, administrative, and humanitarian
purposes, including:

• Processing and managing your donations, sponsorships, and purchases (e.g., ancestral tablets and niches).
• Populating names for prayer services, blessing plaques, and dharma assemblies.
• Organising and administering Monastery events, volunteer activities, and dharma talks and classes.
• Sending you updates on upcoming prayer services, festivals, and Monastery news (where you have explicitly consented).
• Publishing dharma assembly highlight photos/videos on our website, social media, or newsletters (individuals may request removal if they wish).
• Complying with statutory accounting, auditing, and legal obligations.

3. Disclosure of Personal Data

The Monastery will not sell, rent, or trade your personal data to third parties. We will only disclose your data to:

• Designated staff and authorised volunteers who require the information to execute prayer services and administration.
• Third-party service providers who assist in our operations (e.g., secure payment gateways, IT/website hosting partners, or mailing houses), under strict confidentiality agreements.
• Government or regulatory authorities as required by Singapore law.

4. Security and Protection

We implement appropriate technical and organizational security measures to protect your personal data against unauthorised access, collection, use, disclosure, or alteration.

• Physical forms are kept in locked cabinets accessible only to authorized personnel.
• Digital databases are password-protected and hosted on secure servers.
• Online financial transactions are processed through encrypted payment networks.

5. Retention of Personal Data

We will retain your personal data only for as long as necessary to fulfil the purposes for which it was collected, or as required by legal, regulatory, and accounting frameworks (e.g., keeping financial donation records for 5 to 7 years as required by law). Long-term records for ancestral tablets and niches will be maintained as long as the service remains active.

6. Access, Correction, and Withdrawal of Consent

You have the right to request access to your personal data held by us, request corrections to any inaccuracies, or withdraw your consent for future communications.

To make a request, please contact our Data Protection Officer (DPO) in writing using the details provided below. We will respond to your request within reasonable time.

7. Contacting Our Data Protection Officer (DPO)

If you have any questions, feedback, or complaints regarding this Privacy Policy or how we handle your personal data, please contact us at:

• Attention: Data Protection Officer
• Email: pp_dpo@lhm.org.sg
• Address: 67 Shrewsbury Road, Singapore 307834
• Phone: 6253 3532

Any query or complaint should include, at least, the following details:

• Your full name and contact information
• Brief description of your query or complaint

We treat such queries and feedback seriously and will deal with them confidentially and within reasonable time.

8. Updates to this Policy

We review and update this Privacy Policy from time to time to ensure alignment with changes in the law and our operational practices. The latest version will always be effective when posted on this webpage.

個人資料保護政策

龍華藏院（以下簡稱「本寺」）致力於保護我們的信眾、捐款者、贊助人及訪客的隱私與個人資料。本隱私政策闡述了我們如何根據新加坡《2012年個人資料保護法令》（PDPA）來收集、使用、披露及管理您的個人資料。當您與我們互動、向我們提交信息或註冊我們的服務時，即表示您同意並接受本寺按照本政策所列出的方式收集、使用及披露您的個人資料。

1. 我們收集的個人資料

我們收集您在報名參加活動、進行捐款或購買宗教用品時自願提供的個人資料。這可能包括：

• 身份信息：英文全名、中文姓名及出生日期。
• 聯絡信息：電話號碼、電子郵件地址及住宅地址。
• 交易信息：銀行帳戶或信用卡資料（用於處理捐款/付款），以及您的捐款、贊助或購買記錄。
• 宗教與祖先記錄：用於祈福、祖先牌位或靈骨塔位（納骨塔）的已故祖先及家屬姓名。
• 影音媒體：在本寺舉辦的公開法會、祈福儀式及寺院活動期間所拍攝的照片和錄影。

2. 收集、使用及披露的目的

我們嚴格將您的個人資料用於宗教、行政及人道主義目的，包括：

• 處理及管理您的捐款、贊助及購買項目（例如：祖先牌位和塔位）。
• 登記用於祈福儀式、消災祿位/祈福牌位及法會的姓名。
• 組織與管理本寺活動、義工活動，以及佛學講座與課程。
• 向您發送有關即將舉行的祈福儀式、節日慶典及本寺動態的最新消息（僅限於您已明確同意的情況下）。
• 在我們的網站、社交媒體或通訊刊物上發布法會精彩照片/影片（個人若有需求，可申請刪除）。
• 遵守法定的會計、審計及法律義務。

3. 個人資料的披露

本寺不會向第三方出售、出租或交易您的個人資料。我們僅會將您的資料披露給：

• 需要以此信息來執行祈福儀式及行政工作的指定工作人員與授權義工。
• 協助我們營運的第三方服務供應商（例如：安全付款網關、IT/網站託管夥伴或郵寄公司），且均簽有嚴格的保密協議。
• 根據新加坡法律要求的政府或監管機構。

4. 安全與保護

我們實施妥當的技術與組織安全措施，以保護您的個人資料免受未經授權的查閱、收集、使用、披露或篡改。

• 紙本表格存放在上鎖的櫃子中，僅限授權人員查閱。
• 數字數據庫設有密碼保護，並託管在安全的伺服器上。
• 線上財務交易均通過加密的付款網絡進行處理。

5. 個人資料的保留

我們僅在實現收集目的所需的時間內，或在法律、監管及會計框架所要求的期限內（例如：根據法律要求，財務捐款記錄需保留 5 至 7 年）保留您的個人資料。祖先牌位和塔位的長期記錄將在服務持續生效期間一直予以保留。

6. 查閱、更正及撤回同意

您有權要求查閱我們所持有的您的個人資料、要求更正任何不準確之處，或撤回對未來通訊的同意。如欲提出申請，請使用下方提供的聯絡方式，以書面形式聯絡我們的數據保護官（DPO）。我們將在合理時間內對您的要求做出回應。

7. 聯絡我們的數據保護官（DPO）

如果您對本隱私政策或我們處理您個人資料的方式有任何疑問、反饋或投訴，請聯絡我們：

• 收件人：Data Protection Officer（數據保護官）
• 電子郵件：pp_dpo@lhm.org.sg
• 地址：67 Shrewsbury Road, Singapore 307834
• 電話：6253 3532

任何查詢或投訴應至少包含以下詳細信息：

• 您的全名及聯絡信息
• 您的查詢或投訴的簡要說明

我們高度重視此類查詢與反饋，並將在合理時間內予以保密處理。

8. 本政策的更新

我們會不時審查並更新本隱私政策，以確保其符合法律變更及我們的營運實踐。最新版本一經發布於本網頁即時生效。